Refund policy
Return & Refund Policy
We want you to be happy with your purchase. If there's a problem with your order, we'll do our best to make it right.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- It must include all original packaging and accessories.
- Proof of purchase is required.
To request a return, please contact us at:
Please do not send items back without contacting us first, as unauthorized returns may be refused.
Preorders (Including the Hex-Cast)
Some products, including the Hex-Cast, are offered as limited-production preorders.
- Preorders may be canceled for a full refund until production of your order begins.
- Once production has started, preorder sales are considered final and cannot be canceled or refunded except in cases where the product arrives damaged, defective, or we shipped the incorrect item.
- Each Hex-Cast is individually assembled, tested, and assigned a unique serial number prior to shipment.
- If there is an unexpected manufacturing delay, we'll keep customers informed and provide updated shipping estimates.
Return Shipping
If the return is the result of our mistake (such as receiving the wrong item or a defective product), we'll provide a prepaid return shipping label.
For all other approved returns, the customer is responsible for return shipping costs unless otherwise agreed.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and photos of the issue. We'll work quickly to resolve the problem.
Do not continue using a product that appears damaged in transit or is not functioning properly. Contact us before attempting any repairs, modifications, or disassembly so we can help resolve the issue safely and determine the best course of action.
Digital Products
Due to the nature of digital downloads, all digital product sales are final.
If you experience any issues downloading or using a digital product, we're always happy to help.
Non-Returnable Items
The following items cannot be returned:
- Digital downloads
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items (when marked as such)
Products that have been modified, misused, altered, damaged after delivery, or used in a manner inconsistent with the product's intended purpose may not be eligible for return.
For safety reasons, products that have been disassembled, modified, repaired, or altered by anyone other than GomeowCreations are not eligible for return, refund, or warranty service.
Exchanges
We do not offer direct exchanges.
If you'd like a different item, please request a return (if eligible) and place a new order.
Product Safety
Products sold by GomeowCreations are intended to be used only as described in the accompanying documentation and on our website.
Customers are responsible for using products safely and in accordance with all provided instructions.
GomeowCreations is not responsible for damage to the product, other property, or personal injury resulting from:
- Misuse or abuse
- Improper installation or operation
- Failure to follow provided instructions
- Unauthorized repairs or modifications
- Use outside the product's intended purpose
- Use with incompatible equipment or accessories
If you have any questions about the safe operation of a product, please contact us before use. We're happy to help.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Most refunds appear within 5–10 business days, although processing times vary by your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at: